Shipping & Returns

Overview

At Meow Gifts (https://meow.gifts), every personalized gift is thoughtfully designed, handcrafted, and inspected to ensure your special memories are preserved beautifully. Because our products are custom-made to your exact specifications, our shipping and return guidelines differ slightly from standard retail stores.

Please review our policy below for comprehensive details on production timelines, shipping methods, cancellation terms, our 90-Day Return & Exchange Guarantee, and answers to frequently asked questions.

Production & Handcrafting Time

Because each item involves custom digital modeling, precision printing, hand-assembly, or engraving (such as custom 3D figurines, photo flipbook frames, music acrylic plaques, and custom apparel), orders require dedicated crafting time prior to dispatch:

• Standard Custom Items: 5–7 business days to handcraft and quality-inspect.
• Complex Bespoke Items (e.g., custom brick figures, multi-person 3D figurines): 7–10 business days.
• Non-Customized In-Stock Accessories: Dispatched within 1–2 business days.

Note: Production begins immediately after your order is confirmed and photo files are reviewed.

Shipping Methods & Delivery Times

We provide reliable worldwide delivery. Once your order has been carefully crafted and inspected, it is packaged securely and handed over to our trusted carrier partners (including USPS, DHL, FedEx, and regional postal services).

Shipping to the United States (US):

• Standard Shipping (8–10 Business Days): FREE on orders US$ 48.99 and above | US$ 8.99 for orders US$ 0.00–US$ 48.99
• Priority Shipping (4–7 Business Days): US$ 19.99 flat rate
• Express Shipping (2–5 Business Days): Tiered by package weight — 0–1 kg: US$ 35.99 | 1–2 kg: US$ 45.99 | 2–3 kg: US$ 55.99 | 3 kg and above: US$ 65.99

Shipping to International Destinations (Non-US / 243 Countries & Regions):

• Standard Shipping (9–15 Business Days): FREE on orders US$ 48.99 and above | US$ 9.99 for orders US$ 0.00–US$ 48.99
• Standard Shipping + Shipping Insurance (9–15 Business Days): US$ 2.99 on orders US$ 48.99 and above | US$ 12.99 for orders US$ 0.00–US$ 48.99 (Includes guaranteed free reshipment if lost or damaged in transit)
• Express Shipping (2–5 Business Days): FREE on orders US$ 149.99 and above | US$ 25.99 for orders US$ 17.99–US$ 149.99 | US$ 29.99 for orders US$ 0.00–US$ 17.99
• Express Shipping + Shipping Insurance (2–5 Business Days): US$ 2.99 on orders US$ 149.99 and above | US$ 28.99 for orders US$ 17.99–US$ 149.99 | US$ 32.99 for orders US$ 0.00–US$ 17.99 (Includes guaranteed free reshipment if lost or damaged in transit)
• Priority Shipping (6–9 Business Days): US$ 15.99 for items 0–150 g
• Priority Shipping + Shipping Insurance (6–9 Business Days): US$ 18.99 for items 0–150 g (Includes guaranteed free reshipment if lost or damaged in transit)

Shipping Insurance Coverage: All options designated with “+ Shipping Insurance” provide comprehensive peace-of-mind package protection. In the event of confirmed loss, package theft, or transit damage, Meow Gifts will expedite a free remake and replacement shipment without requiring additional shipping or handling fees.

Payment Methods & Cash on Delivery (COD) Policy: Cash on Delivery (COD) is strictly not supported for any domestic or international shipping methods. All orders must be prepaid online via our secure checkout using Credit/Debit Card, PayPal, or supported digital wallets prior to handcrafting and dispatch.

Order Tracking

Once your package has shipped, you will receive an automated shipping confirmation email containing your tracking number and carrier link. You can track your package anytime on our website or by reaching out to our customer support team. Please allow 24–48 hours for tracking data to update in the carrier system after dispatch.

Order Cancellation & Modification Policy

To ensure timely delivery, our workshop initiates design rendering and production preparation shortly after an order is placed.

• Within 2 Hours of Ordering: You may request address corrections, photo replacements, or order cancellation with a 100% full refund by contacting our customer support team immediately.
• After Production Has Begun (After 2 Hours): Because custom items cannot be repurposed or resold, canceled orders are subject to a 30% customization and materials fee (or a 50% fee for complex custom brick and 3D molded figures). The remaining balance will be refunded to your original payment method.
• After Dispatch: Once an order has been shipped, it cannot be canceled or modified in transit.

90-Day Return & Exchange Guarantee

We offer a 90-Day Return & Exchange Policy starting from the date your order is delivered. Whether your item is eligible for full or limited coverage depends on the circumstances below:

Full Coverage (Meow Gifts Covers All Costs)

Meow Gifts will provide an immediate free replacement or a 100% full refund, and we will cover all return shipping costs, under the following conditions:

1. Defective or Damaged Merchandise: You received an item that is broken, chipped, cracked, or physically defective upon arrival.
2. Incorrect Order or Customization Error: We sent the wrong item, or the custom printed photo/engraving differs noticeably from the photo and details you submitted to Meow Gifts.
3. Quality Failures: Paint peeling, crystal detachment, or electrical component failures occurring under normal intended use within 90 days.

In these cases, you do not need to pay any return shipping fees.

Limited Coverage (Customer Responsibility)

Because custom gifts are uniquely personalized to you, they cannot be restocked or resold to another customer:

1. Personal Preference / Change of Mind: If you decide you no longer want the product due to personal taste or change of mind, personalized items cannot be returned for a cash refund. However, our customer service team can offer store credit or a remanufacturing discount on an alternative item.
2. Customer-Side Errors: If incorrect spelling, wrong dates, or low-resolution/blurry photos were submitted by the customer during checkout, Meow Gifts is not responsible for the error. However, we will gladly offer a heavily discounted remake to help you receive the perfect gift.
3. Return Shipping: For approved non-defective returns or exchanges, the customer is responsible for return postage fees and replacement shipping fees. Initial shipping charges are non-refundable.

Exclusions from Coverage

The following situations are not covered by our 90-day guarantee:

• Products damaged by customer misuse, accidents, dropping, water damage (for non-waterproof items), or improper maintenance;
• Items returned without prior return authorization from our support team;
• Normal wear and tear resulting from regular use over time.

How to Request a Return or Replacement

To initiate a return, replacement, or quality claim, please follow these simple steps:

1. Submit a Request: Email our customer support team at support@meow.gifts with your Order Number, a brief description of the issue, and clear, well-lit photos or videos showing the defect or damage from multiple angles.
2. Review & Authorization: Our support team will review your photos within 24–48 business hours and provide you with a Return Merchandise Authorization (RMA) along with specific return or replacement instructions.
3. Resolution: For defective or damaged items, a priority replacement will typically be scheduled for handcrafting and dispatch immediately without requiring you to return the broken item.

Refund Processing Timeline

Once your refund is approved and processed by our team:

• A confirmation email will be sent to your registered email address.
• Funds will automatically be credited back to your original payment method (Credit Card, PayPal, Apple Pay, etc.).
• While we process refunds within 2–3 business days, banking institutions may require an additional 5–10 business days to reflect the balance on your account.

Frequently Asked Questions (FAQ)

Q1: How long will it take in total for my order to arrive?
Total delivery time equals Production Time (5–7 business days) plus Shipping Transit Time. For example, Standard Shipping to the US takes 8–10 business days, which means you can typically expect your custom gift within 13–17 business days from order placement. Express shipping options (2–5 business days) are also available at checkout for faster delivery.

Q2: Can I change my shipping address or uploaded photo after placing an order?
Yes, but you must reach out to us within 2 hours of placing your order. Because custom rendering and handcrafting begin quickly, changes requested after 2 hours may not be possible or may incur a re-crafting fee if production has already begun.

Q3: What if my gift arrives damaged, broken, or with a printing defect?
Please do not worry! Simply email clear photos of the damaged item and packaging to support@meow.gifts within 90 days of delivery. Once verified, our team will immediately arrange a brand-new free replacement with priority crafting.

Contact Support

If you have any questions regarding your shipment, custom order status, or our return process, please contact our support team:

• Store Name: Meow Gifts
• Official Website: https://meow.gifts
• Customer Support Email: support@meow.gifts
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
• Response Commitment: Within 24–48 business hours